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The Best Maintenance & Support
Kayflo Digital Solutions (KDS) IT support comprises procedures intended to maintain failsafe IT workflows and reduce IT costs. Kayflo’s IT support services are backed with 20 years of combined work experience in help desk and application support and include IT help desk, Network Operations Center (NOC) and software support to guarantee superior user experience and on-the-go improvement of your IT processes.
Scope of IT Components We Tackle
Kayflo Digital Solutions can take care of all your IT infrastructure components – from daily monitoring and management to long-term continuous optimization and evolution.
Multi-tier incident resolution pipeline
- Level 1. A user support team.
- Level 2. A technical support team.
- Level 3. A team of software engineers.
- SOPs for ticket resolution, change and incident management, CI/CD flows.
- Network maps.
- Configuration management database.
- Infrastructure improvement plan.
Detailed descriptions of the IT infrastructure and operating procedures
Self-service training materials for users
- Knowledge base articles.
- FAQs.
- User manuals.
- UX testing/monitoring.
- Surveys and user experience studies with CSAT improvement plans based on their results.
User satisfaction and adoption improvements
Regulatory compliance assessments
- Environment benchmarking against PCI DSS, HIPAA, etc.
- Compliance gap mitigation plans.
- Service level reports.
- Maintenance reports.
- Security assessment reports.
- Incident reports with root cause analysis.
Regular and transparent reporting
Kayflo Digital Solutions (KDS) is disruptive ICT firm that strives to provide game changing solutions to the modern business world. We take pride in our unique approach to problem solving where we analyse each client’s situation and come up with a customised solution.
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